FAQs
Welcome to the Mortgegedept.com Frequently Asked Questions page. It is our intention for this page to provide you with answers to some common issues encountered while using our Online Loan Information System.

To use our Online Loan Information System you must at a minimum, be using Internet Explorer version 5.0 or greater and it is required that Internet Explorer be using 128-bit encryption, set to accept cookies, and Java scripts need to be enabled.

Note: Passwords must be from a minimum of 5 characters to a maximum of 8 characters long.
 
What is the Online Loan Information System?
24-7 access to your account information including Current loan balances, 12-month payment history, Year-to-date totals,  Payment due dates,  And a whole lot more!
 
What does it mean when I try to log on to the Online Loan Information System and I get an error message which states: “ Unable to connect to data source?”
This will occur when our database is down for maintenance. This happens infrequently during normal business hours. However, we do bring our system down on a daily basis, around 5 pm, for a data backup and end of day processing. This interruption normally lasts only around ten minutes.
 
Why am I getting the message "The Page Cannot Be Displayed" message when trying to view loan information on your Web Site?
This may occur if your computer is not using 128-bit encryption.  To determine the current level of encryption on your computer, click About Internet Explorer on the Help menu. The level of encryption on your computer is displayed next to the words "Cipher Strength."

If the cipher strength on your computer is not 128 bits, download and install the encryption pack appropriate for your operating system to upgrade your computer to 128-bit encryption.

To locate the Internet Explorer High Encryption Pack and other updates for Microsoft’s Internet Explorer, click on: http://www.microsoft.com/windows/ie/default.asp

 
What are cookies?
Cookies, small text files stored on your hard disk, contain data you provide or information about the choices you make when visiting a Web site. In order to sign in to the Online Loan Information System, your Web browser must be set to accept cookies.
 
How do I enable cookies?
If you are running Microsoft Internet Explorer, go to ‘Tools’ and select ‘Internet Options’ and when that window pops up click on the security tab, then there should be a custom level button. Click that and you get a list of options. Look for the one like "Allow cookies that are stored on your computer" either enable it or set it to prompt you.
 
How do I check Internet Explorer to see if it is configured to run Java programs automatically?
First, you must be using at least Internet Explorer 5.0. Open ‘Internet Explorer’ to any website (for example, www.mortgagedept.com ). On the ‘Tools’ menu, click ‘Internet Options’, click the ‘Security’ tab, click the ‘Internet’ Web content zone, and then click ‘Custom Level’.

In the ‘Settings’ box, under ‘Java Permissions’, make sure ‘Disable Java’ is not selected, click OK and then click OK again.